Privacy policy

We adhere to BC PIPA and Canadian privacy laws (PIPEDA). We collect only necessary data to fulfill orders, optimize your boutique experience, and maintain the highest standards of data protection.

When you visit our store or place an order, we collect the following personal information:

• Contact Information: Name, email address, phone number, shipping and billing addresses
• Payment Information: Credit card details (processed securely through our payment providers)
• Order Information: Purchase history, product preferences
• Technical Data: IP address, browser type, device information, cookies
• Marketing Preferences: Email and SMS opt-in consent

We use your personal information to:

• Process and fulfill your orders
• Communicate with you about your order status
• Send marketing communications (only with your consent)
• Improve our website and customer experience
• Prevent fraud and ensure security
• Comply with legal obligations

We share your personal information with trusted third-party service providers who help us operate our business:

• Shopify: Our e-commerce platform (data may be processed in the US/Canada)
• Payment Processors: To securely process your payments
• Shipping Carriers: To deliver your orders
• Email & SMS Marketing: To send communications (only with your consent)
• Analytics Providers: To understand website usage and improve our service

We do not sell your personal information to third parties.

We do not share SMS opt-in data or consent with any third parties beyond our SMS service provider. Your mobile data remains exclusively within our ecosystem. You may opt out of SMS communications at any time by replying STOP to any message.

We use cookies and similar tracking technologies to:

• Keep you signed in
• Remember your preferences
• Understand how you use our website
• Provide personalized content

You can control cookies through your browser settings.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order information is typically retained for 7 years for accounting and legal purposes.

Under Canadian privacy law, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request corrections to inaccurate information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Withdraw Consent: Opt out of marketing communications at any time
• Data Portability: Request your data in a portable format

To exercise these rights, contact our Privacy Office below.

Your personal information may be transferred to and processed in countries outside of Canada, including the United States, where our service providers (such as Shopify) operate. These countries may have different data protection laws, but we ensure appropriate safeguards are in place.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

We may update this Privacy Policy from time to time. The "Last Revised" date at the top indicates when changes were last made. We encourage you to review this policy periodically.

For questions about this Privacy Policy or to exercise your privacy rights, please contact our Privacy Office: